Q. Is it necessary for a seller to offer a Refund Policy to customers?
A. In terms of Shariah, it is recommended (Mandoob) for a seller to offer a Returns/Refunds policy to customers i.e. cancelling the transaction, accepting the return of the product purchased and refunding the value of the product purchased to the customer.
At times, it may be necessary for the seller to offer a Returns/Refunds policy which is subject to certain terms and conditions. This is also permitted. (Shaami 5/124 -Jaami-Ul-Fataawa 6/168)
N.B. One should abide by the legal laws of one’s country if it is requirement to offer a Returns/Refund policy to one’s customers.
Allah Ta’ala Knows Best
Mufti Ismaeel Bassa